SunTrust Bank: Terrible service, no answers

A SunTrust Bank customer review by GetHuman user GetHuman-wilcox from December 1st, 2017

Background on GetHuman-wilcox's case

GetHuman: GetHuman-wilcox - can you tell our other SunTrust Bank customers when your case took place?
GetHuman-wilcox: Yup. It was afternoon, on November 27th.
GetHuman: Did you reach out to SunTrust Bank, and if so, how?
GetHuman-wilcox: I used the 800-321-1997 number I found for on the GetHuman SunTrust Bank customer phone number page I was on: SunTrust Bank Customer Service Phone Number
GetHuman: And which of these common SunTrust Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-wilcox a list of common SunTrust Bank problems)
GetHuman-wilcox: "Update Account Info" was why I was trying to call.

GetHuman-wilcox's review of SunTrust Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's SunTrust Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-wilcox: Terrible service, no answers
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-wilcox: Why is it when I put my money in the bank all is good , been doing business ** years with suntrust never asked for anything, loyalty obviously means nothing to you guys. I have plenty of funds move through the bank, so why when I go talk to someone about a small loan, even take car title worth way more than loan asking for, no can do , no help, employees act like I'm bothering them. I ask what I thought what was supposed to be my main banking institution for a little help and advice and was told to go online and find some help. This is ****. I never thought after all these years with suntrust I would betreated such a way!!
GetHuman: Let's quantify your experience contacting SunTrust Bank. On a scale of 1 to 5, how easy is it go get help on a SunTrust Bank problem?
GetHuman-wilcox: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-wilcox: I'd give them a three out of five on communication.
GetHuman: And what about SunTrust Bank's ability to quickly and effectively address your problem?
GetHuman-wilcox: For that I would say five out of five.
GetHuman: And finally- any advice for other SunTrust Bank customers?
GetHuman-wilcox: Call them early in the day or late. Don't forget any personal or account information you might need for SunTrust Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-wilcox taken from his SunTrust Bank customer service problem that occurred on November 27th, 2017.

SunTrust Bank

3.33 of 5 stars | 49 reviews

GetHuman-wilcox's SunTrust Bank Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like SunTrust Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with SunTrust Bank in any way.

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