SunTrust Bank: They said it was not the right department.... T...
A SunTrust Bank customer review by GetHuman user ~tjhawkins0246 from November 20th, 2017
Background on ~tjhawkins0246's case
GetHuman: ~tjhawkins0246 - can you tell our other SunTrust Bank customers when your case took place?
~tjhawkins0246: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to SunTrust Bank, and if so, how?
GetHuman: And which of these common SunTrust Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~tjhawkins0246 a list of common SunTrust Bank problems)
~tjhawkins0246: "Update Account Info" was why I was trying to call.
~tjhawkins0246's review of SunTrust Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's SunTrust Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tjhawkins0246: They said it was not the right department.... This is not customer care, they recommended calling ****(suntrust) *********** which by the way they were lovely in assisting me
GetHuman: Let's quantify your experience contacting SunTrust Bank. On a scale of 1 to 5, how easy is it go get help on a SunTrust Bank problem?
~tjhawkins0246: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tjhawkins0246: I'd give them a five out of five on communication.
GetHuman: And what about SunTrust Bank's ability to quickly and effectively address your problem?
~tjhawkins0246: For that I would say two out of five.
GetHuman: And finally- any advice for other SunTrust Bank customers?
~tjhawkins0246: Call them early in the day or late. Don't forget any personal or account information you might need for SunTrust Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tjhawkins0246 taken from his SunTrust Bank customer service problem that occurred on November 14th, 2017.