Truist Bank: Tossed around from department to department. G...
A Truist Bank customer review by GetHuman user ~Paul from October 28th, 2017
Background on ~Paul's case
GetHuman: ~Paul - can you tell our other Truist Bank customers when your case took place?
~Paul: Yup. It was afternoon, on October 23rd.
GetHuman: Did you reach out to Truist Bank, and if so, how?
GetHuman: And which of these common Truist Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Paul a list of common Truist Bank problems)
~Paul: "Question" was why I was trying to call.
~Paul's review of Truist Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Truist Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Paul: Tossed around from department to department. Got back to original department and, according to them, I couldn't send my request via email, it had to be in a FAX only. I'm a client of theirs and was really P O 'ed by that response.
GetHuman: Let's quantify your experience contacting Truist Bank. On a scale of 1 to 5, how easy is it go get help on a Truist Bank problem?
~Paul: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Paul: I'd give them a five out of five on communication.
GetHuman: And what about Truist Bank's ability to quickly and effectively address your problem?
~Paul: For that I would say five out of five.
GetHuman: And finally- any advice for other Truist Bank customers?
~Paul: Call them early in the day or late. Don't forget any personal or account information you might need for Truist Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Paul taken from his Truist Bank customer service problem that occurred on October 23rd, 2017.