SunTrust Bank: Trying to refinance. Their dept. to confirm my...

A SunTrust Bank customer review by GetHuman user ~Independent Media from November 16th, 2017

Background on ~Independent Media's case

GetHuman: ~Independent Media - can you tell our other SunTrust Bank customers when your case took place?
~Independent Media: Yeah. It was morning, on November 11th.
GetHuman: Did you reach out to SunTrust Bank, and if so, how?
~Independent Media: I used the 800-321-1997 number I found for on the GetHuman SunTrust Bank customer phone number page I was on: SunTrust Bank Customer Service Phone Number
GetHuman: And which of these common SunTrust Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Independent Media a list of common SunTrust Bank problems)
~Independent Media: "Refund a Charge" was why I was trying to call.

~Independent Media's review of SunTrust Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's SunTrust Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Independent Media: Trying to refinance. Their dept. to confirm my employment called asking for my wife. And then claim they called the HR Manager. The HR Manager has no clue or message from them.*This is either improper procedures or complete falsehood... lies.
GetHuman: Let's quantify your experience contacting SunTrust Bank. On a scale of 1 to 5, how easy is it go get help on a SunTrust Bank problem?
~Independent Media: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Independent Media: I'd give them a three out of five on communication.
GetHuman: And what about SunTrust Bank's ability to quickly and effectively address your problem?
~Independent Media: For that I would say five out of five.
GetHuman: And finally- any advice for other SunTrust Bank customers?
~Independent Media: Call them early in the day or late. Don't forget any personal or account information you might need for SunTrust Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Independent Media taken from his SunTrust Bank customer service problem that occurred on November 11th, 2017.

SunTrust Bank

3.33 of 5 stars | 49 reviews

~Independent Media's SunTrust Bank Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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