Barnes & Noble: Terrible service: I pre-ordered a book in May...

A Barnes & Noble customer review by GetHuman user GetHuman-luv4blu from November 30th, 2017

Background on GetHuman-luv4blu's case

GetHuman: GetHuman-luv4blu - can you tell our other Barnes & Noble customers when your case took place?
GetHuman-luv4blu: Yes. It was evening, on November 25th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman-luv4blu: I used the 800-843-2665 number I found for on the GetHuman Barnes & Noble customer phone number page I was on: Barnes & Noble Customer Service Phone Number
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-luv4blu a list of common Barnes & Noble problems)
GetHuman-luv4blu: "Track order" was why I was trying to call.

GetHuman-luv4blu's review of Barnes & Noble customer service

GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-luv4blu: Terrible service: I pre-ordered a book in May which was released on October **, ****, and I've yet to receive it even though it is in the store and available at the library. I have had the live chat , and sent an email and spoken to a rep to no satisfaction. No one can tell me why my pre-ordered copy can not be sent. I am going to report B & N to The Better Business Bureau, and in the future I will be ordering my books from Amazon.
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
GetHuman-luv4blu: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-luv4blu: I'd give them a five out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
GetHuman-luv4blu: For that I would say five out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
GetHuman-luv4blu: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-luv4blu taken from his Barnes & Noble customer service problem that occurred on November 25th, 2017.

Barnes & Noble

3.13 of 5 stars | 125 reviews

GetHuman-luv4blu's Barnes & Noble Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Barnes & Noble, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Barnes & Noble in any way.

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