The IRS: This is not a good service I have been waiting...
A The IRS customer review by GetHuman user ~Michelle simonton from November 20th, 2017
Background on ~Michelle simonton's case
GetHuman: ~Michelle simonton - can you tell our other The IRS customers when your case took place?
~Michelle simonton: Yes. It was morning, on November 11th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~Michelle simonton a list of common The IRS problems)
~Michelle simonton: "Refund Status" was why I was trying to call.
~Michelle simonton's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michelle simonton: This is not a good service I have been waiting all morning to speak to a live body about a very serious matter.
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~Michelle simonton: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michelle simonton: I'd give them a five out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~Michelle simonton: For that I would say one out of five.
GetHuman: And finally- any advice for other The IRS customers?
~Michelle simonton: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michelle simonton taken from his The IRS customer service problem that occurred on November 11th, 2017.