The IRS: Wasted an hour on hold. Guy took all my info a...
A The IRS customer review by GetHuman user ~pissed off from November 19th, 2017
Background on ~pissed off's case
GetHuman: ~pissed off - can you tell our other The IRS customers when your case took place?
~pissed off: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to The IRS, and if so, how?
GetHuman: And which of these common The IRS customer issues best describes the reason you wanted to talk to them?
(Shows ~pissed off a list of common The IRS problems)
~pissed off: "Refund Status" was why I was trying to call.
~pissed off's review of The IRS customer service
GetHuman: So how would you sum up your experience for GetHuman's The IRS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pissed off: Wasted an hour on hold. Guy took all my info and put me in his for ** mins and never came back. Bs!
GetHuman: Let's quantify your experience contacting The IRS. On a scale of 1 to 5, how easy is it go get help on a The IRS problem?
~pissed off: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pissed off: I'd give them a two out of five on communication.
GetHuman: And what about The IRS's ability to quickly and effectively address your problem?
~pissed off: For that I would say five out of five.
GetHuman: And finally- any advice for other The IRS customers?
~pissed off: Call them early in the day or late. Don't forget any personal or account information you might need for The IRS to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pissed off taken from his The IRS customer service problem that occurred on November 14th, 2017.