Google Glass: The call sounded far away and was kind of hard...

A Google Glass customer review by GetHuman user GetHuman-374181 from November 22nd, 2017

Background on GetHuman-374181's case

GetHuman: GetHuman-374181 - can you tell our other Google Glass customers when your case took place?
GetHuman-374181: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Google Glass, and if so, how?
GetHuman-374181: I used a help page I found on the GetHuman Google Glass customer service contact info page: Contact Google Glass Customer Service
GetHuman: And which of these common Google Glass customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-374181 a list of common Google Glass problems)
GetHuman-374181: "None of those really matches why I wanted to contact Google Glass that day." was why I was trying to contact.

GetHuman-374181's review of Google Glass customer service

GetHuman: So how would you sum up your experience for GetHuman's Google Glass customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-374181: The call sounded far away and was kind of hard to hear after the rep actually answered. He was nice and helpful, though.
GetHuman: Let's quantify your experience contacting Google Glass. On a scale of 1 to 5, how easy is it go get help on a Google Glass problem?
GetHuman-374181: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-374181: I'd give them a five out of five on communication.
GetHuman: And what about Google Glass's ability to quickly and effectively address your problem?
GetHuman-374181: For that I would say five out of five.
GetHuman: And finally- any advice for other Google Glass customers?
GetHuman-374181: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Google Glass to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-374181 taken from his Google Glass customer service problem that occurred on November 21st, 2017.

Google Glass

3.50 of 5 stars | 2 reviews

GetHuman-374181's Google Glass Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Google Glass, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Google Glass in any way.

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