XOOM Energy: The phone harassment is terrible. Up to ** call...
A XOOM Energy customer review by GetHuman user ~Ann Gree from November 24th, 2017
Background on ~Ann Gree's case
GetHuman: ~Ann Gree - can you tell our other XOOM Energy customers when your case took place?
~Ann Gree: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to XOOM Energy, and if so, how?
GetHuman: And which of these common XOOM Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Ann Gree a list of common XOOM Energy problems)
~Ann Gree: "Book appointment" was why I was trying to call.
~Ann Gree's review of XOOM Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's XOOM Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ann Gree: The phone harassment is terrible. Up to ** calls to me a day. I will be cancelling as soon as possible. I will be reporting the harassment to the Ohio Attorney General's Office.
GetHuman: Let's quantify your experience contacting XOOM Energy. On a scale of 1 to 5, how easy is it go get help on a XOOM Energy problem?
~Ann Gree: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ann Gree: I'd give them a three out of five on communication.
GetHuman: And what about XOOM Energy's ability to quickly and effectively address your problem?
~Ann Gree: For that I would say one out of five.
GetHuman: And finally- any advice for other XOOM Energy customers?
~Ann Gree: Call them early in the day or late. Don't forget any personal or account information you might need for XOOM Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ann Gree taken from his XOOM Energy customer service problem that occurred on November 15th, 2017.