VitalChek: Their service offered is great. Their actual cu...

A VitalChek customer review by GetHuman user GetHuman-davidea from November 30th, 2017

Background on GetHuman-davidea's case

GetHuman: GetHuman-davidea - can you tell our other VitalChek customers when your case took place?
GetHuman-davidea: Yup. It was evening, on November 27th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman-davidea: I used the 800-255-2414 number I found for on the GetHuman VitalChek customer phone number page I was on: VitalChek Customer Service Phone Number
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-davidea a list of common VitalChek problems)
GetHuman-davidea: "Dispute a Charge" was why I was trying to call.

GetHuman-davidea's review of VitalChek customer service

GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-davidea: Their service offered is great. Their actual customer service skills are awful. Their website is unclear, and it is nearly impossible to get a hold of someone for online support.
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
GetHuman-davidea: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-davidea: I'd give them a one out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
GetHuman-davidea: For that I would say five out of five.
GetHuman: And finally- any advice for other VitalChek customers?
GetHuman-davidea: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-davidea taken from his VitalChek customer service problem that occurred on November 27th, 2017.

VitalChek

3.14 of 5 stars | 151 reviews

GetHuman-davidea's VitalChek Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like VitalChek, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with VitalChek in any way.

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