Fingerhut.com: They are the rudest customer service department...

A Fingerhut.com customer review by GetHuman user ~Pissed Customer from November 18th, 2017

Background on ~Pissed Customer's case

GetHuman: ~Pissed Customer - can you tell our other Fingerhut.com customers when your case took place?
~Pissed Customer: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to Fingerhut.com, and if so, how?
~Pissed Customer: I used a phone number I found on the GetHuman Fingerhut.com customer service contact info page: Contact Fingerhut.com Customer Service
GetHuman: And which of these common Fingerhut.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed Customer a list of common Fingerhut.com problems)
~Pissed Customer: "Returns" was why I was trying to call.

~Pissed Customer's review of Fingerhut.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Fingerhut.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed Customer: They are the rudest customer service department I have EVER spoken with. The agent was rude and when I asked for a manager a guy named "Greg" got on the line and flat out called me a LIE. The agent asked me to verify my information and when I did....he continued to call me a lie. I will pay my balance off and NEVER order from them again!
GetHuman: Let's quantify your experience contacting Fingerhut.com. On a scale of 1 to 5, how easy is it go get help on a Fingerhut.com problem?
~Pissed Customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed Customer: I'd give them a five out of five on communication.
GetHuman: And what about Fingerhut.com's ability to quickly and effectively address your problem?
~Pissed Customer: For that I would say two out of five.
GetHuman: And finally- any advice for other Fingerhut.com customers?
~Pissed Customer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Fingerhut.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed Customer taken from his Fingerhut.com customer service problem that occurred on November 8th, 2017.

Fingerhut.com

4.00 of 5 stars | 16 reviews

~Pissed Customer's Fingerhut.com Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Fingerhut.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Fingerhut.com in any way.

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