AIG: They were not able to help even though they com...
A AIG customer review by GetHuman user GetHuman-195065 from November 26th, 2017
Background on GetHuman-195065's case
GetHuman: GetHuman-195065 - can you tell our other AIG customers when your case took place?
GetHuman-195065: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to AIG, and if so, how?
GetHuman: And which of these common AIG customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-195065 a list of common AIG problems)
GetHuman-195065: "Get insurance" was why I was trying to call.
GetHuman-195065's review of AIG customer service
GetHuman: So how would you sum up your experience for GetHuman's AIG customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-195065: They were not able to help even though they communicated well. AIG has too many branches - I am on my *th number to call to get the answer I need - no hope in site at present.
GetHuman: Let's quantify your experience contacting AIG. On a scale of 1 to 5, how easy is it go get help on a AIG problem?
GetHuman-195065: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-195065: I'd give them a five out of five on communication.
GetHuman: And what about AIG's ability to quickly and effectively address your problem?
GetHuman-195065: For that I would say five out of five.
GetHuman: And finally- any advice for other AIG customers?
GetHuman-195065: Call them early in the day or late. Don't forget any personal or account information you might need for AIG to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-195065 taken from his AIG customer service problem that occurred on November 20th, 2017.