Three Mobile: What a ripoff! I looked at my phone bill and th...
A Three Mobile customer review by GetHuman user GetHuman-183627 from November 19th, 2017
Background on GetHuman-183627's case
GetHuman: GetHuman-183627 - can you tell our other Three Mobile customers when your case took place?
GetHuman-183627: Yeah. It was evening, on November 15th.
GetHuman: Did you reach out to Three Mobile, and if so, how?
GetHuman: And which of these common Three Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-183627 a list of common Three Mobile problems)
GetHuman-183627: "Setup service" was why I was trying to call.
GetHuman-183627's review of Three Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Three Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-183627: What a ripoff! I looked at my phone bill and three mobile made a profit for the ** odd minutes they made me wait for a ** second conversation!
GetHuman: Let's quantify your experience contacting Three Mobile. On a scale of 1 to 5, how easy is it go get help on a Three Mobile problem?
GetHuman-183627: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-183627: I'd give them a one out of five on communication.
GetHuman: And what about Three Mobile's ability to quickly and effectively address your problem?
GetHuman-183627: For that I would say four out of five.
GetHuman: And finally- any advice for other Three Mobile customers?
GetHuman-183627: Call them early in the day or late. Don't forget any personal or account information you might need for Three Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-183627 taken from his Three Mobile customer service problem that occurred on November 15th, 2017.