Three Mobile: What's up with the three voicemail service. Why...

A Three Mobile customer review by GetHuman user ~amster from November 5th, 2017

Background on ~amster's case

GetHuman: ~amster - can you tell our other Three Mobile customers when your case took place?
~amster: Yes I can. It was evening, on October 29th.
GetHuman: Did you reach out to Three Mobile, and if so, how?
~amster: I used the 07782-333333 number I found for on the GetHuman Three Mobile customer phone number page I was on: Three Mobile Customer Service Phone Number
GetHuman: And which of these common Three Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~amster a list of common Three Mobile problems)
~amster: "Change plan" was why I was trying to call.

~amster's review of Three Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's Three Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~amster: What's up with the three voicemail service. Why have they chosen to introduce both male and female prompts when you dial in.**First off you get a guy**"Welcome to the three voicemail service"**Then you get some childish sounding woman**"You don't have any new messages"**What's with - 'You don't have any new messages' and the stupid change of voice.**It really gets to me. Can't they just have as per everyone else "You have no new messages"**Arrghh
GetHuman: Let's quantify your experience contacting Three Mobile. On a scale of 1 to 5, how easy is it go get help on a Three Mobile problem?
~amster: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~amster: I'd give them a five out of five on communication.
GetHuman: And what about Three Mobile's ability to quickly and effectively address your problem?
~amster: For that I would say one out of five.
GetHuman: And finally- any advice for other Three Mobile customers?
~amster: Call them early in the day or late. Don't forget any personal or account information you might need for Three Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~amster taken from his Three Mobile customer service problem that occurred on October 29th, 2017.

Three Mobile

1.77 of 5 stars | 2 reviews

~amster's Three Mobile Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Three Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Three Mobile in any way.

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