Toronto Star Subscriptions: I am a snow bird so I cancelled my paper delive...
A Toronto Star Subscriptions customer review by GetHuman user ~Larry from November 21st, 2017
Background on ~Larry's case
GetHuman: ~Larry - can you tell our other Toronto Star Subscriptions customers when your case took place?
~Larry: Yeah. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Toronto Star Subscriptions, and if so, how?
GetHuman: And which of these common Toronto Star Subscriptions customer issues best describes the reason you wanted to talk to them?
(Shows ~Larry a list of common Toronto Star Subscriptions problems)
~Larry: "Cancel subscription" was why I was trying to call.
~Larry's review of Toronto Star Subscriptions customer service
GetHuman: So how would you sum up your experience for GetHuman's Toronto Star Subscriptions customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Larry: I am a snow bird so I cancelled my paper delivery for * month. After * months I find out from my visa I am still being billed, I called from Florida to have it stopped again. Its the *st of may I am home and the paper is still coming & and still being charged. What is the correct way to cancel?
GetHuman: Let's quantify your experience contacting Toronto Star Subscriptions. On a scale of 1 to 5, how easy is it go get help on a Toronto Star Subscriptions problem?
~Larry: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Larry: I'd give them a four out of five on communication.
GetHuman: And what about Toronto Star Subscriptions's ability to quickly and effectively address your problem?
~Larry: For that I would say three out of five.
GetHuman: And finally- any advice for other Toronto Star Subscriptions customers?
~Larry: Call them early in the day or late. Don't forget any personal or account information you might need for Toronto Star Subscriptions to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Larry taken from his Toronto Star Subscriptions customer service problem that occurred on November 13th, 2017.
Toronto Star Subscriptions
2.00 of 5 stars | 1 reviews
~Larry's Toronto Star Subscriptions Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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