Torrid.com: Stupidly long hold times, customer service was...
A Torrid.com customer review by GetHuman user ~asdf from November 14th, 2017
Background on ~asdf's case
GetHuman: ~asdf - can you tell our other Torrid.com customers when your case took place?
~asdf: Sure. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Torrid.com, and if so, how?
GetHuman: And which of these common Torrid.com customer issues best describes the reason you wanted to talk to them?
(Shows ~asdf a list of common Torrid.com problems)
~asdf: "Complaint" was why I was trying to call.
~asdf's review of Torrid.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Torrid.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~asdf: Stupidly long hold times, customer service was OK, gave me a little hassle about canceling an order but that is sort of expected.
GetHuman: Let's quantify your experience contacting Torrid.com. On a scale of 1 to 5, how easy is it go get help on a Torrid.com problem?
~asdf: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~asdf: I'd give them a four out of five on communication.
GetHuman: And what about Torrid.com's ability to quickly and effectively address your problem?
~asdf: For that I would say one out of five.
GetHuman: And finally- any advice for other Torrid.com customers?
~asdf: Call them early in the day or late. Don't forget any personal or account information you might need for Torrid.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~asdf taken from his Torrid.com customer service problem that occurred on November 12th, 2017.