Town Sports International: I called for * WEEKS and no one EVER answered t...

A Town Sports International customer review by GetHuman user ~anonymous from November 20th, 2017

Background on ~anonymous's case

GetHuman: ~anonymous - can you tell our other Town Sports International customers when your case took place?
~anonymous: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to Town Sports International, and if so, how?
~anonymous: I used the 877-258-2311 number I found for on the GetHuman Town Sports International customer phone number page I was on: Town Sports International Customer Service Phone Number
GetHuman: And which of these common Town Sports International customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Town Sports International problems)
~anonymous: "Overcharge/Strange charge" was why I was trying to call.

~anonymous's review of Town Sports International customer service

GetHuman: So how would you sum up your experience for GetHuman's Town Sports International customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: I called for * WEEKS and no one EVER answered the phone, no matter what option* I pressed. Total lack of customer service from WSC and the only customer service contact * available on their site. USELESS.
GetHuman: Let's quantify your experience contacting Town Sports International. On a scale of 1 to 5, how easy is it go get help on a Town Sports International problem?
~anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Town Sports International's ability to quickly and effectively address your problem?
~anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other Town Sports International customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Town Sports International to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Town Sports International customer service problem that occurred on November 14th, 2017.

Town Sports International

1.75 of 5 stars | 35 reviews

~anonymous's Town Sports International Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Town Sports International, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Town Sports International in any way.

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