Town Sports International: It is an absurd wait made worse by the fact tha...

A Town Sports International customer review by GetHuman user ~Lassard Mahoney from November 23rd, 2017

Background on ~Lassard Mahoney's case

GetHuman: ~Lassard Mahoney - can you tell our other Town Sports International customers when your case took place?
~Lassard Mahoney: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to Town Sports International, and if so, how?
~Lassard Mahoney: I used the 877-258-2311 number I found for on the GetHuman Town Sports International customer phone number page I was on: Town Sports International Customer Service Phone Number
GetHuman: And which of these common Town Sports International customer issues best describes the reason you wanted to talk to them?
(Shows ~Lassard Mahoney a list of common Town Sports International problems)
~Lassard Mahoney: "Overcharge/Strange charge" was why I was trying to call.

~Lassard Mahoney's review of Town Sports International customer service

GetHuman: So how would you sum up your experience for GetHuman's Town Sports International customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lassard Mahoney: It is an absurd wait made worse by the fact that they play the same one-minute clip of muzak repeatedly, likely to try to get you to hang up before you get through to someone. Once I got through, though, the person with whom I spoke (Derrick) was very friendly and helpful.
GetHuman: Let's quantify your experience contacting Town Sports International. On a scale of 1 to 5, how easy is it go get help on a Town Sports International problem?
~Lassard Mahoney: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lassard Mahoney: I'd give them a one out of five on communication.
GetHuman: And what about Town Sports International's ability to quickly and effectively address your problem?
~Lassard Mahoney: For that I would say three out of five.
GetHuman: And finally- any advice for other Town Sports International customers?
~Lassard Mahoney: Call them early in the day or late. Don't forget any personal or account information you might need for Town Sports International to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lassard Mahoney taken from his Town Sports International customer service problem that occurred on November 19th, 2017.

Town Sports International

1.75 of 5 stars | 35 reviews

~Lassard Mahoney's Town Sports International Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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