Toyota Financial Services: Automated system will not bounce you to an oper...
A Toyota Financial Services customer review by GetHuman user ~GaminPro from November 6th, 2017
Background on ~GaminPro's case
GetHuman: ~GaminPro - can you tell our other Toyota Financial Services customers when your case took place?
~GaminPro: Yeah. It was morning, on November 2nd.
GetHuman: Did you reach out to Toyota Financial Services, and if so, how?
GetHuman: And which of these common Toyota Financial Services customer issues best describes the reason you wanted to talk to them?
(Shows ~GaminPro a list of common Toyota Financial Services problems)
~GaminPro: "Update account information" was why I was trying to call.
~GaminPro's review of Toyota Financial Services customer service
GetHuman: So how would you sum up your experience for GetHuman's Toyota Financial Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~GaminPro: Automated system will not bounce you to an operator. Simply disconnects with a "please hang up and try your call later". Worst consideration for customer service I've ever delt with. Calls bounced to Bangalor would be better than this.
GetHuman: Let's quantify your experience contacting Toyota Financial Services. On a scale of 1 to 5, how easy is it go get help on a Toyota Financial Services problem?
~GaminPro: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~GaminPro: I'd give them a one out of five on communication.
GetHuman: And what about Toyota Financial Services's ability to quickly and effectively address your problem?
~GaminPro: For that I would say three out of five.
GetHuman: And finally- any advice for other Toyota Financial Services customers?
~GaminPro: Call them early in the day or late. Don't forget any personal or account information you might need for Toyota Financial Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~GaminPro taken from his Toyota Financial Services customer service problem that occurred on November 2nd, 2017.