TracFone Wireless: Had same issue a month ago with phone. Spent...
A TracFone Wireless customer review by GetHuman user ~Happy girl from November 19th, 2017
Background on ~Happy girl's case
GetHuman: ~Happy girl - can you tell our other TracFone Wireless customers when your case took place?
~Happy girl: Yes I can. It was evening, on November 13th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy girl a list of common TracFone Wireless problems)
~Happy girl: "Refund" was why I was trying to call.
~Happy girl's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy girl: Had same issue a month ago with phone. Spent ** minutes then to have it resolved- this time, using this number, it only took * minutes to resolve! * stars!
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Happy girl: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy girl: I'd give them a two out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Happy girl: For that I would say five out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Happy girl: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy girl taken from his TracFone Wireless customer service problem that occurred on November 13th, 2017.