TracFone Wireless: I needed account information and was frustrated...
A TracFone Wireless customer review by GetHuman user ~Southern California from November 23rd, 2017
Background on ~Southern California's case
GetHuman: ~Southern California - can you tell our other TracFone Wireless customers when your case took place?
~Southern California: Yeah. It was middle of the night, on November 21st.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Southern California a list of common TracFone Wireless problems)
~Southern California: "Lost or Stolen Phone" was why I was trying to call.
~Southern California's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Southern California: I needed account information and was frustrated with the web site and the "**" customer service automated system. Went back on the web, saw this number, called, and ALL MY QUESTIONS WERE ANSWERED, without the automated system run-around. And no one hung up on me :)
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Southern California: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Southern California: I'd give them a one out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Southern California: For that I would say two out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Southern California: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Southern California taken from his TracFone Wireless customer service problem that occurred on November 21st, 2017.