TracFone Wireless: Tracfone has been breaking FCC law for years, t...
A TracFone Wireless customer review by GetHuman user ~Leon from November 18th, 2017
Background on ~Leon's case
GetHuman: ~Leon - can you tell our other TracFone Wireless customers when your case took place?
~Leon: Yes I can. It was middle of the night, on November 11th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Leon a list of common TracFone Wireless problems)
~Leon: "Cancel service" was why I was trying to call.
~Leon's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Leon: Tracfone has been breaking FCC law for years, that's why they've FINALLY been forced to make some changes. They owe me over **** minutes stolen thru fraud, and people, when Tracfone defrauds you, and THEY WILL, file an online complaint with the State Attorney of Florida. This works! Every time I've done so, Tracfone called ME, to settle up. If you or I conducted business like they do, we'd be in jail, but maybe they're big political donors, so they escape justice.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Leon: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Leon: I'd give them a three out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Leon: For that I would say two out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Leon: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Leon taken from his TracFone Wireless customer service problem that occurred on November 11th, 2017.