TracFone Wireless: after being on hold & talking to "Sandy ext...
A TracFone Wireless customer review by GetHuman user ~unhappycustomer from November 22nd, 2017
Background on ~unhappycustomer's case
GetHuman: ~unhappycustomer - can you tell our other TracFone Wireless customers when your case took place?
~unhappycustomer: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappycustomer a list of common TracFone Wireless problems)
~unhappycustomer: "Setup service" was why I was trying to call.
~unhappycustomer's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappycustomer: after being on hold & talking to "Sandy ext****" hard to understand & she told me she was reading from a card note. It is really stupid to pay for replacement phone plan & then be told to send my phone & then I will get a replacement *-* days. I was told if I want a phone while waiting I could go by one. Most plans not straight talk send you phone & then you send old phone. Not happy with straight talk or tracfone right now.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~unhappycustomer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappycustomer: I'd give them a one out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~unhappycustomer: For that I would say five out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~unhappycustomer: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappycustomer taken from his TracFone Wireless customer service problem that occurred on November 20th, 2017.