TracFone Wireless: i dont have time to sit on the phone. i had a s...
A TracFone Wireless customer review by GetHuman user ~lynn smith from November 22nd, 2017
Background on ~lynn smith's case
GetHuman: ~lynn smith - can you tell our other TracFone Wireless customers when your case took place?
~lynn smith: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~lynn smith a list of common TracFone Wireless problems)
~lynn smith: "Pay bill" was why I was trying to call.
~lynn smith's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lynn smith: i dont have time to sit on the phone. i had a simple request and the att. couldnt answer my questions. kept saying please bear with hetr. i asked for a supervisor. wouldnt put me to someone else.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~lynn smith: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lynn smith: I'd give them a four out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~lynn smith: For that I would say five out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~lynn smith: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lynn smith taken from his TracFone Wireless customer service problem that occurred on November 15th, 2017.