TracFone Wireless: i have tried twice to buy more min. the first...
A TracFone Wireless customer review by GetHuman user ~Christine Oakbrae from November 22nd, 2017
Background on ~Christine Oakbrae's case
GetHuman: ~Christine Oakbrae - can you tell our other TracFone Wireless customers when your case took place?
~Christine Oakbrae: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Christine Oakbrae a list of common TracFone Wireless problems)
~Christine Oakbrae: "Pay bill" was why I was trying to call.
~Christine Oakbrae's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Christine Oakbrae: i have tried twice to buy more min. the first time you used up ** of my dwindling min., said my * credit cards were rejected. i checked with the card companies. there was nothing wrong with my credit. the second try i followed your directions, but i was cut off two times. i am down to *.** min. what is the answer to my problem of trying min.? *****@***.com or **********
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Christine Oakbrae: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Christine Oakbrae: I'd give them a two out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Christine Oakbrae: For that I would say one out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Christine Oakbrae: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Christine Oakbrae taken from his TracFone Wireless customer service problem that occurred on November 16th, 2017.