TracFone Wireless: phone is CACA..only to find out that the phone...
A TracFone Wireless customer review by GetHuman user ~HAVE HAD IT from November 20th, 2017
Background on ~HAVE HAD IT's case
GetHuman: ~HAVE HAD IT - can you tell our other TracFone Wireless customers when your case took place?
~HAVE HAD IT: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~HAVE HAD IT a list of common TracFone Wireless problems)
~HAVE HAD IT: "Device Support" was why I was trying to call.
~HAVE HAD IT's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HAVE HAD IT: phone is CACA..only to find out that the phone is no good..agent was located in BELIZE south America..no techs in the good old USA..ANNA was a good rep..IM NOT HAPPY...
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~HAVE HAD IT: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HAVE HAD IT: I'd give them a two out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~HAVE HAD IT: For that I would say five out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~HAVE HAD IT: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HAVE HAD IT taken from his TracFone Wireless customer service problem that occurred on November 13th, 2017.