Tracfone: ** times * days of so called techinical support...
A Tracfone customer review by GetHuman user GetHuman-285338 from November 26th, 2017
Background on GetHuman-285338's case
GetHuman: GetHuman-285338 - can you tell our other Tracfone customers when your case took place?
GetHuman-285338: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to Tracfone, and if so, how?
GetHuman: And which of these common Tracfone customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-285338 a list of common Tracfone problems)
GetHuman-285338: "Track order" was why I was trying to call.
GetHuman-285338's review of Tracfone customer service
GetHuman: So how would you sum up your experience for GetHuman's Tracfone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-285338: ** times * days of so called techinical support. Still*Having problem, calls are sent directly to voice mail.*Also being given same round around by customer service.
GetHuman: Let's quantify your experience contacting Tracfone. On a scale of 1 to 5, how easy is it go get help on a Tracfone problem?
GetHuman-285338: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-285338: I'd give them a three out of five on communication.
GetHuman: And what about Tracfone's ability to quickly and effectively address your problem?
GetHuman-285338: For that I would say four out of five.
GetHuman: And finally- any advice for other Tracfone customers?
GetHuman-285338: Call them early in the day or late. Don't forget any personal or account information you might need for Tracfone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-285338 taken from his Tracfone customer service problem that occurred on November 18th, 2017.