Tracfone: Didn't get my minutes on the *st.but he said I...

A Tracfone customer review by GetHuman user ~PatriciaConley57 from November 26th, 2017

Background on ~PatriciaConley57's case

GetHuman: ~PatriciaConley57 - can you tell our other Tracfone customers when your case took place?
~PatriciaConley57: Sure. It was late at night, on November 16th.
GetHuman: Did you reach out to Tracfone, and if so, how?
~PatriciaConley57: I used the 800-378-9575 number I found for on the GetHuman Tracfone customer phone number page I was on: Tracfone Customer Service Phone Number
GetHuman: And which of these common Tracfone customer issues best describes the reason you wanted to talk to them?
(Shows ~PatriciaConley57 a list of common Tracfone problems)
~PatriciaConley57: "Recover Account" was why I was trying to call.

~PatriciaConley57's review of Tracfone customer service

GetHuman: So how would you sum up your experience for GetHuman's Tracfone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PatriciaConley57: Didn't get my minutes on the *st.but he said I did.Made me feel like a liar and I wasn't.We live on fixed income and this is not fair
GetHuman: Let's quantify your experience contacting Tracfone. On a scale of 1 to 5, how easy is it go get help on a Tracfone problem?
~PatriciaConley57: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PatriciaConley57: I'd give them a four out of five on communication.
GetHuman: And what about Tracfone's ability to quickly and effectively address your problem?
~PatriciaConley57: For that I would say one out of five.
GetHuman: And finally- any advice for other Tracfone customers?
~PatriciaConley57: Call them early in the day or late. Don't forget any personal or account information you might need for Tracfone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PatriciaConley57 taken from his Tracfone customer service problem that occurred on November 16th, 2017.


2.66 of 5 stars | 1010 reviews

~PatriciaConley57's Tracfone Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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