Tracfone: Finally reached a human being, Dinah was both h...

A Tracfone customer review by GetHuman user ~Troubled PA customer from November 25th, 2017

Background on ~Troubled PA customer's case

GetHuman: ~Troubled PA customer - can you tell our other Tracfone customers when your case took place?
~Troubled PA customer: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Tracfone, and if so, how?
~Troubled PA customer: I used the 800-378-9575 number I found for on the GetHuman Tracfone customer phone number page I was on: Tracfone Customer Service Phone Number
GetHuman: And which of these common Tracfone customer issues best describes the reason you wanted to talk to them?
Shows ~Troubled PA customer a list of common Tracfone problems
~Troubled PA customer: "Refund" was why I was trying to call.

~Troubled PA customer's review of Tracfone customer service

GetHuman: So how would you sum up your experience for GetHuman's Tracfone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Troubled PA customer: Finally reached a human being, Dinah was both helpful and courteous. More problems than enough with this new phone and now a new sim card is required with a *-* day wait. This phone was for my husband a former stroke victim who needs to have a phone with him at all times. Hopefully he soon will, despite * miserable days of NO HELP recorded messages.
GetHuman: Let's quantify your experience contacting Tracfone. On a scale of 1 to 5, how easy is it go get help on a Tracfone problem?
~Troubled PA customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Troubled PA customer: I'd give them a five out of five on communication.
GetHuman: And what about Tracfone's ability to quickly and effectively address your problem?
~Troubled PA customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Tracfone customers?
~Troubled PA customer: Call them early in the day or late. Don't forget any personal or account information you might need for Tracfone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Troubled PA customer taken from his Tracfone customer service problem that occurred on November 17th, 2017.


2.66 of 5 stars | 1010 reviews
Tracfone ReviewsTracfone's Phone NumberAll Tracfone contact infoGeneral Tracfone customer service info
~Troubled PA customer's Tracfone Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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