TracFone Wireless: I called and waited ** minutes to be connected...
A TracFone Wireless customer review by GetHuman user ~Azell smith from November 28th, 2017
Background on ~Azell smith's case
GetHuman: ~Azell smith - can you tell our other TracFone Wireless customers when your case took place?
~Azell smith: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Azell smith a list of common TracFone Wireless problems)
~Azell smith: "Service problem" was why I was trying to call.
~Azell smith's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Azell smith: I called and waited ** minutes to be connected to customer service which took a lot of minutes from my phone. Why calling customer service is not a free call?
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Azell smith: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Azell smith: I'd give them a four out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Azell smith: For that I would say three out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Azell smith: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Azell smith taken from his TracFone Wireless customer service problem that occurred on November 21st, 2017.