Tracfone: I had tried to add air time on computer as well...

A Tracfone customer review by GetHuman user ~Linda from November 28th, 2017

Background on ~Linda's case

GetHuman: ~Linda - can you tell our other Tracfone customers when your case took place?
~Linda: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to Tracfone, and if so, how?
~Linda: I used the 800-378-9575 number I found for on the GetHuman Tracfone customer phone number page I was on: Tracfone Customer Service Phone Number
GetHuman: And which of these common Tracfone customer issues best describes the reason you wanted to talk to them?
Shows ~Linda a list of common Tracfone problems
~Linda: "Pay bill" was why I was trying to call.

~Linda's review of Tracfone customer service

GetHuman: So how would you sum up your experience for GetHuman's Tracfone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Linda: I had tried to add air time on computer as well as the phone and it just could not be done. Finally found this number to call. Girl was difficult to understand as well as so much background noise made it difficult to even hear her.(found out she was in Belize). All my information to her had to be repeated numerous times because when she repeated it back it was WRONG and I had to YELL for the entire conversation. All the time I've used my tracfone NEVER EVER had so much trouble getting air time. Also tracfone sent savings coupon with promo code. When I asked the girl if it would make a difference in the cost she said NO. What is the purpose then of having "savings" coupons? This company seems to have gotten worse since I first got my phone. Why is everything answered by machine and when you get a human they can't communicate??????? Please make some changes and go back to the way you use to provide SERVICE. Thank you
GetHuman: Let's quantify your experience contacting Tracfone. On a scale of 1 to 5, how easy is it go get help on a Tracfone problem?
~Linda: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Linda: I'd give them a five out of five on communication.
GetHuman: And what about Tracfone's ability to quickly and effectively address your problem?
~Linda: For that I would say four out of five.
GetHuman: And finally- any advice for other Tracfone customers?
~Linda: Call them early in the day or late. Don't forget any personal or account information you might need for Tracfone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Linda taken from his Tracfone customer service problem that occurred on November 20th, 2017.

Tracfone

2.66 of 5 stars | 1010 reviews
Tracfone ReviewsTracfone's Phone NumberAll Tracfone contact infoGeneral Tracfone customer service info
~Linda's Tracfone Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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