Tracfone: I have waited over two hours to try to transfer...

A Tracfone customer review by GetHuman user GetHuman-408220 from November 28th, 2017

Background on GetHuman-408220's case

GetHuman: GetHuman-408220 - can you tell our other Tracfone customers when your case took place?
GetHuman-408220: Yes I can. It was evening, on November 24th.
GetHuman: Did you reach out to Tracfone, and if so, how?
GetHuman-408220: I used the 800-378-9575 number I found for on the GetHuman Tracfone customer phone number page I was on: Tracfone Customer Service Phone Number
GetHuman: And which of these common Tracfone customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-408220 a list of common Tracfone problems
GetHuman-408220: "Cancel service" was why I was trying to call.

GetHuman-408220's review of Tracfone customer service

GetHuman: So how would you sum up your experience for GetHuman's Tracfone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-408220: I have waited over two hours to try to transfer my phone to another. I keep getting a message wait ** min. I waited two hours and it keeps saying we are working on transferring the info. I wanted to speak to a tracfone rep. NO LUCK. Then the phone hangs up and I start over. Very dissatisfied with the service.
GetHuman: Let's quantify your experience contacting Tracfone. On a scale of 1 to 5, how easy is it go get help on a Tracfone problem?
GetHuman-408220: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-408220: I'd give them a one out of five on communication.
GetHuman: And what about Tracfone's ability to quickly and effectively address your problem?
GetHuman-408220: For that I would say two out of five.
GetHuman: And finally- any advice for other Tracfone customers?
GetHuman-408220: Call them early in the day or late. Don't forget any personal or account information you might need for Tracfone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-408220 taken from his Tracfone customer service problem that occurred on November 24th, 2017.

Tracfone

2.66 of 5 stars | 1010 reviews
Tracfone ReviewsTracfone's Phone NumberAll Tracfone contact infoGeneral Tracfone customer service info
GetHuman-408220's Tracfone Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
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