Tracfone: I needed instructions on having phone numbers r...

A Tracfone customer review by GetHuman user ~Confused from November 26th, 2017

Background on ~Confused's case

GetHuman: ~Confused - can you tell our other Tracfone customers when your case took place?
~Confused: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Tracfone, and if so, how?
~Confused: I used the 800-378-9575 number I found for on the GetHuman Tracfone customer phone number page I was on: Tracfone Customer Service Phone Number
GetHuman: And which of these common Tracfone customer issues best describes the reason you wanted to talk to them?
Shows ~Confused a list of common Tracfone problems
~Confused: "Complaint" was why I was trying to call.

~Confused's review of Tracfone customer service

GetHuman: So how would you sum up your experience for GetHuman's Tracfone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Confused: I needed instructions on having phone numbers received to a landline phone forwarded to MY cell phone. There are *** numbers of scammers and I asked how forwarding could be done. Could not understand CS personnel.
GetHuman: Let's quantify your experience contacting Tracfone. On a scale of 1 to 5, how easy is it go get help on a Tracfone problem?
~Confused: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Confused: I'd give them a two out of five on communication.
GetHuman: And what about Tracfone's ability to quickly and effectively address your problem?
~Confused: For that I would say one out of five.
GetHuman: And finally- any advice for other Tracfone customers?
~Confused: Call them early in the day or late. Don't forget any personal or account information you might need for Tracfone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Confused taken from his Tracfone customer service problem that occurred on November 21st, 2017.

Tracfone

2.66 of 5 stars | 1010 reviews
Tracfone ReviewsTracfone's Phone NumberAll Tracfone contact infoGeneral Tracfone customer service info
~Confused's Tracfone Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Tracfone, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Tracfone in any way.
Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free reviews, tools and information. You can help!