Tracfone: I tried to call a nbr in BC.I*call will not mak...

A Tracfone customer review by GetHuman user ~Jerry Griffin from November 25th, 2017

Background on ~Jerry Griffin's case

GetHuman: ~Jerry Griffin - can you tell our other Tracfone customers when your case took place?
~Jerry Griffin: Yeah. It was late at night, on November 22nd.
GetHuman: Did you reach out to Tracfone, and if so, how?
~Jerry Griffin: I used the 800-378-9575 number I found for on the GetHuman Tracfone customer phone number page I was on: Tracfone Customer Service Phone Number
GetHuman: And which of these common Tracfone customer issues best describes the reason you wanted to talk to them?
Shows ~Jerry Griffin a list of common Tracfone problems
~Jerry Griffin: "Add Minutes" was why I was trying to call.

~Jerry Griffin's review of Tracfone customer service

GetHuman: So how would you sum up your experience for GetHuman's Tracfone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jerry Griffin: I tried to call a nbr in BC.I*call will not make..gives me a code restriction ** & hangs up..What gives ???*
GetHuman: Let's quantify your experience contacting Tracfone. On a scale of 1 to 5, how easy is it go get help on a Tracfone problem?
~Jerry Griffin: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jerry Griffin: I'd give them a five out of five on communication.
GetHuman: And what about Tracfone's ability to quickly and effectively address your problem?
~Jerry Griffin: For that I would say three out of five.
GetHuman: And finally- any advice for other Tracfone customers?
~Jerry Griffin: Call them early in the day or late. Don't forget any personal or account information you might need for Tracfone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jerry Griffin taken from his Tracfone customer service problem that occurred on November 22nd, 2017.

Tracfone

2.66 of 5 stars | 1010 reviews
Tracfone ReviewsTracfone's Phone NumberAll Tracfone contact infoGeneral Tracfone customer service info
~Jerry Griffin's Tracfone Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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