Tracfone: I use my tracphone for emergency situations. I...
A Tracfone customer review by GetHuman user ~Mitch from November 26th, 2017
Background on ~Mitch's case
GetHuman: ~Mitch - can you tell our other Tracfone customers when your case took place?
~Mitch: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to Tracfone, and if so, how?
GetHuman: And which of these common Tracfone customer issues best describes the reason you wanted to talk to them?
(Shows ~Mitch a list of common Tracfone problems)
~Mitch: "Transfer Phone Number" was why I was trying to call.
~Mitch's review of Tracfone customer service
GetHuman: So how would you sum up your experience for GetHuman's Tracfone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mitch: I use my tracphone for emergency situations. I am ** yrs old and ran out of service time. I spoke to a person in the Phillipines and could hardly understand him.*Do you not have English speaking persons here in the U*S*??? Still not resolved!!
GetHuman: Let's quantify your experience contacting Tracfone. On a scale of 1 to 5, how easy is it go get help on a Tracfone problem?
~Mitch: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mitch: I'd give them a three out of five on communication.
GetHuman: And what about Tracfone's ability to quickly and effectively address your problem?
~Mitch: For that I would say five out of five.
GetHuman: And finally- any advice for other Tracfone customers?
~Mitch: Call them early in the day or late. Don't forget any personal or account information you might need for Tracfone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mitch taken from his Tracfone customer service problem that occurred on November 19th, 2017.