Tracfone: I was fortunate to get a person who either is a...

A Tracfone customer review by GetHuman user ~generic2 from November 26th, 2017

Background on ~generic2's case

GetHuman: ~generic2 - can you tell our other Tracfone customers when your case took place?
~generic2: Yeah. It was morning, on November 22nd.
GetHuman: Did you reach out to Tracfone, and if so, how?
~generic2: I used the 800-378-9575 number I found for on the GetHuman Tracfone customer phone number page I was on: Tracfone Customer Service Phone Number
GetHuman: And which of these common Tracfone customer issues best describes the reason you wanted to talk to them?
(Shows ~generic2 a list of common Tracfone problems)
~generic2: "Technical support" was why I was trying to call.

~generic2's review of Tracfone customer service

GetHuman: So how would you sum up your experience for GetHuman's Tracfone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~generic2: I was fortunate to get a person who either is a native English speaker or has studied the language so much that there is no accent. Either way, she was excellent. She kept me I was transferring phone number, minutes, and service from one Tracfone to a new Tracfone. My customer support person kept me informed of every step during a long process. Her software crashed a couple of times, but she kept cool and calm, and worked on the matter until everything was solved and everything was transferred. It was the best experience I have had with any kind of customer*tech support in a very long time.**Thank you!
GetHuman: Let's quantify your experience contacting Tracfone. On a scale of 1 to 5, how easy is it go get help on a Tracfone problem?
~generic2: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~generic2: I'd give them a two out of five on communication.
GetHuman: And what about Tracfone's ability to quickly and effectively address your problem?
~generic2: For that I would say five out of five.
GetHuman: And finally- any advice for other Tracfone customers?
~generic2: Call them early in the day or late. Don't forget any personal or account information you might need for Tracfone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~generic2 taken from his Tracfone customer service problem that occurred on November 22nd, 2017.


2.66 of 5 stars | 1010 reviews

~generic2's Tracfone Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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