Tracfone: INCREDIBLY, UNBELIEVABLY BAD! I WAS TOLD * DAY...

A Tracfone customer review by GetHuman user ~TROUBLED PA CUSTOMER from November 25th, 2017

Background on ~TROUBLED PA CUSTOMER's case

GetHuman: ~TROUBLED PA CUSTOMER - can you tell our other Tracfone customers when your case took place?
~TROUBLED PA CUSTOMER: Yes I can. It was evening, on November 18th.
GetHuman: Did you reach out to Tracfone, and if so, how?
~TROUBLED PA CUSTOMER: I used the 800-378-9575 number I found for on the GetHuman Tracfone customer phone number page I was on: Tracfone Customer Service Phone Number
GetHuman: And which of these common Tracfone customer issues best describes the reason you wanted to talk to them?
Shows ~TROUBLED PA CUSTOMER a list of common Tracfone problems
~TROUBLED PA CUSTOMER: "Device Support" was why I was trying to call.

~TROUBLED PA CUSTOMER's review of Tracfone customer service

GetHuman: So how would you sum up your experience for GetHuman's Tracfone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TROUBLED PA CUSTOMER: INCREDIBLY, UNBELIEVABLY BAD! I WAS TOLD * DAYS AGO THAT A NEW SIM CARD WOULD BE SENT*RECEIVED IN *-* DAYS. ACCORDING TO THE TRACKING NUMBER PROVIDED IT WAS DELIVERED TODAY IN INDIANA. WE LIVE IN PENNSYLVANIA. NOT ONLY HAVE I RECEIVED * DEFECTIVE PHONES IN THE LAST WEEK, I'VE RECEIVED BOGUS ADVICE FROM CUSTOMER SERVICE REPS. THROUGH WITH TRACFONE!!!!!!
GetHuman: Let's quantify your experience contacting Tracfone. On a scale of 1 to 5, how easy is it go get help on a Tracfone problem?
~TROUBLED PA CUSTOMER: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TROUBLED PA CUSTOMER: I'd give them a three out of five on communication.
GetHuman: And what about Tracfone's ability to quickly and effectively address your problem?
~TROUBLED PA CUSTOMER: For that I would say five out of five.
GetHuman: And finally- any advice for other Tracfone customers?
~TROUBLED PA CUSTOMER: Call them early in the day or late. Don't forget any personal or account information you might need for Tracfone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TROUBLED PA CUSTOMER taken from his Tracfone customer service problem that occurred on November 18th, 2017.

Tracfone

2.66 of 5 stars | 1010 reviews
Tracfone ReviewsTracfone's Phone NumberAll Tracfone contact infoGeneral Tracfone customer service info
~TROUBLED PA CUSTOMER's Tracfone Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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