TracFone Wireless: It was fine. issue was primarily with connecti...
A TracFone Wireless customer review by GetHuman user ~Brother Jed from November 26th, 2017
Background on ~Brother Jed's case
GetHuman: ~Brother Jed - can you tell our other TracFone Wireless customers when your case took place?
~Brother Jed: Sure. It was afternoon, on November 24th.
GetHuman: Did you reach out to TracFone Wireless, and if so, how?
GetHuman: And which of these common TracFone Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Brother Jed a list of common TracFone Wireless problems)
~Brother Jed: "Change plan" was why I was trying to call.
~Brother Jed's review of TracFone Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's TracFone Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brother Jed: It was fine. issue was primarily with connection. quickly spoke to agent. took * tries but got it solved.
GetHuman: Let's quantify your experience contacting TracFone Wireless. On a scale of 1 to 5, how easy is it go get help on a TracFone Wireless problem?
~Brother Jed: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brother Jed: I'd give them a one out of five on communication.
GetHuman: And what about TracFone Wireless's ability to quickly and effectively address your problem?
~Brother Jed: For that I would say five out of five.
GetHuman: And finally- any advice for other TracFone Wireless customers?
~Brother Jed: Call them early in the day or late. Don't forget any personal or account information you might need for TracFone Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brother Jed taken from his TracFone Wireless customer service problem that occurred on November 24th, 2017.