Tracfone: My phone NEVER receives minutes from a card, so...
A Tracfone customer review by GetHuman user GetHuman-258523 from November 26th, 2017
Background on GetHuman-258523's case
GetHuman: GetHuman-258523 - can you tell our other Tracfone customers when your case took place?
GetHuman-258523: Yup. It was evening, on November 22nd.
GetHuman: Did you reach out to Tracfone, and if so, how?
GetHuman: And which of these common Tracfone customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-258523 a list of common Tracfone problems)
GetHuman-258523: "Add Minutes" was why I was trying to call.
GetHuman-258523's review of Tracfone customer service
GetHuman: So how would you sum up your experience for GetHuman's Tracfone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-258523: My phone NEVER receives minutes from a card, so every time I want to add minutes, I must call customer service. There are protocols that Tracfone has to follow in order to allow the minutes to be added immediately - I usually end up calling * or * times over a * or * hour period. Today I was able to convince the representative to add the minutes immediately - so it only took one call.
GetHuman: Let's quantify your experience contacting Tracfone. On a scale of 1 to 5, how easy is it go get help on a Tracfone problem?
GetHuman-258523: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-258523: I'd give them a four out of five on communication.
GetHuman: And what about Tracfone's ability to quickly and effectively address your problem?
GetHuman-258523: For that I would say three out of five.
GetHuman: And finally- any advice for other Tracfone customers?
GetHuman-258523: Call them early in the day or late. Don't forget any personal or account information you might need for Tracfone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-258523 taken from his Tracfone customer service problem that occurred on November 22nd, 2017.