Tracfone: No human and no option to get one. If you conti...
A Tracfone customer review by GetHuman user GetHuman-379549 from November 28th, 2017
Background on GetHuman-379549's case
GetHuman: GetHuman-379549 - can you tell our other Tracfone customers when your case took place?
GetHuman-379549: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to Tracfone, and if so, how?
GetHuman-379549: I used the 800-378-9575 number I found for on the GetHuman Tracfone customer phone number page I was on: Tracfone Customer Service Phone Number
GetHuman: And which of these common Tracfone customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-379549 a list of common Tracfone problems
GetHuman-379549: "Service problem" was why I was trying to call.
GetHuman-379549's review of Tracfone customer service
GetHuman: So how would you sum up your experience for GetHuman's Tracfone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-379549: No human and no option to get one. If you continue to have problems call us back, then hangs up. Did this * times now
GetHuman: Let's quantify your experience contacting Tracfone. On a scale of 1 to 5, how easy is it go get help on a Tracfone problem?
GetHuman-379549: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-379549: I'd give them a five out of five on communication.
GetHuman: And what about Tracfone's ability to quickly and effectively address your problem?
GetHuman-379549: For that I would say three out of five.
GetHuman: And finally- any advice for other Tracfone customers?
GetHuman-379549: Call them early in the day or late. Don't forget any personal or account information you might need for Tracfone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-379549 taken from his Tracfone customer service problem that occurred on November 24th, 2017.
2.66 of 5 stars | 1010 reviewsTracfone ReviewsTracfone's Phone NumberAll Tracfone contact infoGeneral Tracfone customer service info
GetHuman-379549's Tracfone Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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