Tracfone: Waited two weeks for my purchase to be completed

A Tracfone customer review by GetHuman user GetHuman-kantfind from December 1st, 2017

Background on GetHuman-kantfind's case

GetHuman: GetHuman-kantfind - can you tell our other Tracfone customers when your case took place?
GetHuman-kantfind: Yup. It was middle of the night, on November 27th.
GetHuman: Did you reach out to Tracfone, and if so, how?
GetHuman-kantfind: I used the 800-378-9575 number I found for on the GetHuman Tracfone customer phone number page I was on: Tracfone Customer Service Phone Number
GetHuman: And which of these common Tracfone customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-kantfind a list of common Tracfone problems
GetHuman-kantfind: "Transfer Phone Number" was why I was trying to call.

GetHuman-kantfind's review of Tracfone customer service

GetHuman: So how would you sum up your experience for GetHuman's Tracfone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kantfind: Waited two weeks for my purchase to be completed
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-kantfind: They took the money off the card I used but never gave me what I purchased until today, which is almost two weeks later, and I had to call them to ask what happened and then was only given my **** text purchase... The customer service was okay, but am I wrong for wanting compensation in some way for having to wait two weeks for something that should have happens almost two weeks ago?
GetHuman: Let's quantify your experience contacting Tracfone. On a scale of 1 to 5, how easy is it go get help on a Tracfone problem?
GetHuman-kantfind: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kantfind: I'd give them a five out of five on communication.
GetHuman: And what about Tracfone's ability to quickly and effectively address your problem?
GetHuman-kantfind: For that I would say four out of five.
GetHuman: And finally- any advice for other Tracfone customers?
GetHuman-kantfind: Call them early in the day or late. Don't forget any personal or account information you might need for Tracfone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kantfind taken from his Tracfone customer service problem that occurred on November 27th, 2017.


2.66 of 5 stars | 1010 reviews
Tracfone ReviewsTracfone's Phone NumberAll Tracfone contact infoGeneral Tracfone customer service info
GetHuman-kantfind's Tracfone Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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