Tracfone: talked to Belize for ** minutes saying he had t...

A Tracfone customer review by GetHuman user ~peachy from November 27th, 2017

Background on ~peachy's case

GetHuman: ~peachy - can you tell our other Tracfone customers when your case took place?
~peachy: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Tracfone, and if so, how?
~peachy: I used the 800-378-9575 number I found for on the GetHuman Tracfone customer phone number page I was on: Tracfone Customer Service Phone Number
GetHuman: And which of these common Tracfone customer issues best describes the reason you wanted to talk to them?
(Shows ~peachy a list of common Tracfone problems)
~peachy: "Lost or Stolen Phone" was why I was trying to call.

~peachy's review of Tracfone customer service

GetHuman: So how would you sum up your experience for GetHuman's Tracfone customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~peachy: talked to Belize for ** minutes saying he had to transfer me to another department when i told him ** minutes before that is what I am trying to do. This was the *th person I spoke to in a week. I placed an order a week ago, have not received the sim card in the mail, they billed me and cannot find my order.he transferred me to Guyana
GetHuman: Let's quantify your experience contacting Tracfone. On a scale of 1 to 5, how easy is it go get help on a Tracfone problem?
~peachy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~peachy: I'd give them a five out of five on communication.
GetHuman: And what about Tracfone's ability to quickly and effectively address your problem?
~peachy: For that I would say two out of five.
GetHuman: And finally- any advice for other Tracfone customers?
~peachy: Call them early in the day or late. Don't forget any personal or account information you might need for Tracfone to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~peachy taken from his Tracfone customer service problem that occurred on November 18th, 2017.


2.66 of 5 stars | 1010 reviews

~peachy's Tracfone Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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