Transportation Alliance Bank: This bank is constantly upgrading with worse se...
A Transportation Alliance Bank customer review by GetHuman user ~fldotr from November 9th, 2017
Background on ~fldotr's case
GetHuman: ~fldotr - can you tell our other Transportation Alliance Bank customers when your case took place?
~fldotr: Sure. It was morning, on October 31st.
GetHuman: Did you reach out to Transportation Alliance Bank, and if so, how?
GetHuman: And which of these common Transportation Alliance Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~fldotr a list of common Transportation Alliance Bank problems)
~fldotr: "Complaint" was why I was trying to call.
~fldotr's review of Transportation Alliance Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Transportation Alliance Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fldotr: This bank is constantly upgrading with worse service. last time i called was placed on hold for * hours an finally had to hang up to go to an appointment. locked out of my account twice this month. had PIN changed without notice. Received message that system upgrade was causing difficulties and if unable to access account contact customer service upt on hold orv told by automated system that they could not help me at this time.
GetHuman: Let's quantify your experience contacting Transportation Alliance Bank. On a scale of 1 to 5, how easy is it go get help on a Transportation Alliance Bank problem?
~fldotr: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fldotr: I'd give them a one out of five on communication.
GetHuman: And what about Transportation Alliance Bank's ability to quickly and effectively address your problem?
~fldotr: For that I would say two out of five.
GetHuman: And finally- any advice for other Transportation Alliance Bank customers?
~fldotr: Call them early in the day or late. Don't forget any personal or account information you might need for Transportation Alliance Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fldotr taken from his Transportation Alliance Bank customer service problem that occurred on October 31st, 2017.
Transportation Alliance Bank
1.75 of 5 stars | 2 reviews
~fldotr's Transportation Alliance Bank Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Transportation Alliance Bank, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Transportation Alliance Bank in any way.