Travelodge: My international call via web was not bad, but...
A Travelodge customer review by GetHuman user ~silvia from November 22nd, 2017
Background on ~silvia's case
GetHuman: ~silvia - can you tell our other Travelodge customers when your case took place?
~silvia: Yes. It was late at night, on November 17th.
GetHuman: Did you reach out to Travelodge, and if so, how?
GetHuman: And which of these common Travelodge customer issues best describes the reason you wanted to talk to them?
(Shows ~silvia a list of common Travelodge problems)
~silvia: "Insurance claim" was why I was trying to call.
~silvia's review of Travelodge customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelodge customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~silvia: My international call via web was not bad, but attendent did not solved may problem. She cant find the reservation number.
GetHuman: Let's quantify your experience contacting Travelodge. On a scale of 1 to 5, how easy is it go get help on a Travelodge problem?
~silvia: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~silvia: I'd give them a four out of five on communication.
GetHuman: And what about Travelodge's ability to quickly and effectively address your problem?
~silvia: For that I would say one out of five.
GetHuman: And finally- any advice for other Travelodge customers?
~silvia: Call them early in the day or late. Don't forget any personal or account information you might need for Travelodge to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~silvia taken from his Travelodge customer service problem that occurred on November 17th, 2017.