Travelsmith.com: Placed order. Sent * emails for customer servic...
A Travelsmith.com customer review by GetHuman user GetHuman-379175 from November 27th, 2017
Background on GetHuman-379175's case
GetHuman: GetHuman-379175 - can you tell our other Travelsmith.com customers when your case took place?
GetHuman-379175: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Travelsmith.com, and if so, how?
GetHuman: And which of these common Travelsmith.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-379175 a list of common Travelsmith.com problems)
GetHuman-379175: "Returns" was why I was trying to call.
GetHuman-379175's review of Travelsmith.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Travelsmith.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-379175: Placed order. Sent * emails for customer service. No answer. Placed call to call centre. Hung up after ** minutes. Items look beautiful but have yet to be able to contact*soeak with soneone. Sad situation.
GetHuman: Let's quantify your experience contacting Travelsmith.com. On a scale of 1 to 5, how easy is it go get help on a Travelsmith.com problem?
GetHuman-379175: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-379175: I'd give them a one out of five on communication.
GetHuman: And what about Travelsmith.com's ability to quickly and effectively address your problem?
GetHuman-379175: For that I would say one out of five.
GetHuman: And finally- any advice for other Travelsmith.com customers?
GetHuman-379175: Call them early in the day or late. Don't forget any personal or account information you might need for Travelsmith.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-379175 taken from his Travelsmith.com customer service problem that occurred on November 22nd, 2017.
Travelsmith.com
1.00 of 5 stars | 9 reviews
GetHuman-379175's Travelsmith.com Review
Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars
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