TreasuryDirect.gov: I had a treasury direct account and wanted to l...
A TreasuryDirect.gov customer review by GetHuman user ~Carla from November 20th, 2017
Background on ~Carla's case
GetHuman: ~Carla - can you tell our other TreasuryDirect.gov customers when your case took place?
~Carla: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to TreasuryDirect.gov, and if so, how?
GetHuman: And which of these common TreasuryDirect.gov customer issues best describes the reason you wanted to talk to them?
(Shows ~Carla a list of common TreasuryDirect.gov problems)
~Carla: "Complaint" was why I was trying to call.
~Carla's review of TreasuryDirect.gov customer service
GetHuman: So how would you sum up your experience for GetHuman's TreasuryDirect.gov customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carla: I had a treasury direct account and wanted to learn if I could use it. Learned it's been more than a year so it is closed. Now I must establish a new account as the system is being changed.
GetHuman: Let's quantify your experience contacting TreasuryDirect.gov. On a scale of 1 to 5, how easy is it go get help on a TreasuryDirect.gov problem?
~Carla: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carla: I'd give them a five out of five on communication.
GetHuman: And what about TreasuryDirect.gov's ability to quickly and effectively address your problem?
~Carla: For that I would say two out of five.
GetHuman: And finally- any advice for other TreasuryDirect.gov customers?
~Carla: Call them early in the day or late. Don't forget any personal or account information you might need for TreasuryDirect.gov to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carla taken from his TreasuryDirect.gov customer service problem that occurred on November 16th, 2017.