Trendnet: Routers and network adapters are extremely comp...
A Trendnet customer review by GetHuman user ~cassio3 from November 27th, 2017
Background on ~cassio3's case
GetHuman: ~cassio3 - can you tell our other Trendnet customers when your case took place?
~cassio3: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Trendnet, and if so, how?
GetHuman: And which of these common Trendnet customer issues best describes the reason you wanted to talk to them?
(Shows ~cassio3 a list of common Trendnet problems)
~cassio3: "Setup service" was why I was trying to call.
~cassio3's review of Trendnet customer service
GetHuman: So how would you sum up your experience for GetHuman's Trendnet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cassio3: Routers and network adapters are extremely complicated devices if you didn't grow up with it -- which I did. I found the techs answered right away, after asking me which department I wanted.**They knew right where the trouble spots were after taking down model number and serial number. I was able to then plan a course of action for troubleshooting these devices. I also as luck would have it got a Squaretrade protection plan, (I don't normally), so I have a little bit of time to test these powerline adaptors.**We must remember that India has good computer science schools, as does much of the world. Just because someone has an accent doesn't mean they can't help you.
GetHuman: Let's quantify your experience contacting Trendnet. On a scale of 1 to 5, how easy is it go get help on a Trendnet problem?
~cassio3: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cassio3: I'd give them a five out of five on communication.
GetHuman: And what about Trendnet's ability to quickly and effectively address your problem?
~cassio3: For that I would say two out of five.
GetHuman: And finally- any advice for other Trendnet customers?
~cassio3: Call them early in the day or late. Don't forget any personal or account information you might need for Trendnet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cassio3 taken from his Trendnet customer service problem that occurred on November 19th, 2017.