Trendnet: This customer service was useless. First of all...

A Trendnet customer review by GetHuman user ~charles from November 28th, 2017

Background on ~charles's case

GetHuman: ~charles - can you tell our other Trendnet customers when your case took place?
~charles: Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Trendnet, and if so, how?
~charles: I used the 866-845-3673 number I found for on the GetHuman Trendnet customer phone number page I was on: Trendnet Customer Service Phone Number
GetHuman: And which of these common Trendnet customer issues best describes the reason you wanted to talk to them?
(Shows ~charles a list of common Trendnet problems)
~charles: "Overcharge/Strange charge" was why I was trying to call.

~charles's review of Trendnet customer service

GetHuman: So how would you sum up your experience for GetHuman's Trendnet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~charles: This customer service was useless. First of all they don't know how to listen. Second, what on earth are they saying. I gave up after calling them six times trying to explain the probles. Installed my old router and will wait until I get another one. Needless to say, it won't be Trendnet.
GetHuman: Let's quantify your experience contacting Trendnet. On a scale of 1 to 5, how easy is it go get help on a Trendnet problem?
~charles: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~charles: I'd give them a one out of five on communication.
GetHuman: And what about Trendnet's ability to quickly and effectively address your problem?
~charles: For that I would say five out of five.
GetHuman: And finally- any advice for other Trendnet customers?
~charles: Call them early in the day or late. Don't forget any personal or account information you might need for Trendnet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~charles taken from his Trendnet customer service problem that occurred on November 21st, 2017.

Trendnet

2.50 of 5 stars | 14 reviews

~charles's Trendnet Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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