Just Energy: Tried * different phone numbers and had to wait...

A Just Energy customer review by GetHuman user ~Carol from November 27th, 2017

Background on ~Carol's case

GetHuman: ~Carol - can you tell our other Just Energy customers when your case took place?
~Carol: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Just Energy, and if so, how?
~Carol: I used the 866-587-8674 number I found for on the GetHuman Just Energy customer phone number page I was on: Just Energy Customer Service Phone Number
GetHuman: And which of these common Just Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Carol a list of common Just Energy problems)
~Carol: "Complaint" was why I was trying to call.

~Carol's review of Just Energy customer service

GetHuman: So how would you sum up your experience for GetHuman's Just Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Carol: Tried * different phone numbers and had to wait way too long on all of them. Hung up on all * and extremely frustrated. You definitely need more reps.
GetHuman: Let's quantify your experience contacting Just Energy. On a scale of 1 to 5, how easy is it go get help on a Just Energy problem?
~Carol: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Carol: I'd give them a four out of five on communication.
GetHuman: And what about Just Energy's ability to quickly and effectively address your problem?
~Carol: For that I would say one out of five.
GetHuman: And finally- any advice for other Just Energy customers?
~Carol: Call them early in the day or late. Don't forget any personal or account information you might need for Just Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Carol taken from his Just Energy customer service problem that occurred on November 23rd, 2017.

Just Energy

1.00 of 5 stars | 16 reviews

~Carol's Just Energy Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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