Troy-Bilt: I burnt my arm because of the TB **** and wante...
A Troy-Bilt customer review by GetHuman user GetHuman-398699 from November 21st, 2017
Background on GetHuman-398699's case
GetHuman: GetHuman-398699 - can you tell our other Troy-Bilt customers when your case took place?
GetHuman-398699: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Troy-Bilt, and if so, how?
GetHuman: And which of these common Troy-Bilt customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-398699 a list of common Troy-Bilt problems)
GetHuman-398699: "Where to buy" was why I was trying to call.
GetHuman-398699's review of Troy-Bilt customer service
GetHuman: So how would you sum up your experience for GetHuman's Troy-Bilt customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-398699: I burnt my arm because of the TB **** and wanted to report it!!! Troybilt said they didn't build the troybilt TB **** XP!*Guess I have no choice but to turn it over to a law firm
GetHuman: Let's quantify your experience contacting Troy-Bilt. On a scale of 1 to 5, how easy is it go get help on a Troy-Bilt problem?
GetHuman-398699: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-398699: I'd give them a four out of five on communication.
GetHuman: And what about Troy-Bilt's ability to quickly and effectively address your problem?
GetHuman-398699: For that I would say five out of five.
GetHuman: And finally- any advice for other Troy-Bilt customers?
GetHuman-398699: Call them early in the day or late. Don't forget any personal or account information you might need for Troy-Bilt to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-398699 taken from his Troy-Bilt customer service problem that occurred on November 13th, 2017.