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Troy-Bilt: I burnt my arm because of the TB **** and wante...

A Troy-Bilt customer review by GetHuman user GetHuman-398699 from November 21st, 2017

Background on GetHuman-398699's case

GetHuman: GetHuman-398699 - can you tell our other Troy-Bilt customers when your case took place?

GetHuman-398699: Yes. It was middle of the night, on November 13th.

GetHuman: Did you reach out to Troy-Bilt, and if so, how?

GetHuman-398699: I used the 800-828-5500 number I found for on the GetHuman Troy-Bilt customer phone number page I was on: Troy-Bilt Customer Service Phone Number

GetHuman: And which of these common Troy-Bilt customer issues best describes the reason you wanted to talk to them?

(Shows GetHuman-398699 a list of common Troy-Bilt problems)

GetHuman-398699: "Where to buy" was why I was trying to call.

GetHuman-398699's review of Troy-Bilt customer service

GetHuman: So how would you sum up your experience for GetHuman's Troy-Bilt customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.

GetHuman-398699: I burnt my arm because of the TB **** and wanted to report it!!! Troybilt said they didn't build the troybilt TB **** XP!*Guess I have no choice but to turn it over to a law firm

GetHuman: Let's quantify your experience contacting Troy-Bilt. On a scale of 1 to 5, how easy is it go get help on a Troy-Bilt problem?

GetHuman-398699: I'd give them a three out of five for ease of finding your way to help.

GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?

GetHuman-398699: I'd give them a four out of five on communication.

GetHuman: And what about Troy-Bilt's ability to quickly and effectively address your problem?

GetHuman-398699: For that I would say five out of five.

GetHuman: And finally- any advice for other Troy-Bilt customers?

GetHuman-398699: Call them early in the day or late. Don't forget any personal or account information you might need for Troy-Bilt to know who you are.

GetHuman: Well there you have it. Some useful feedback and words from GetHuman-398699 taken from his Troy-Bilt customer service problem that occurred on November 13th, 2017.

Troy-Bilt

3.00 of 5 stars | 20 reviews

Troy-Bilt Reviews Troy-Bilt's Phone Number All Troy-Bilt contact info

GetHuman-398699's Troy-Bilt Review

Difficulty of finding help

3 out of 5 stars

Quality of communication

4 out of 5 stars

Timeliness and professionalism

5 out of 5 stars

Overall customer service rating

4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Troy-Bilt, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Troy-Bilt in any way.

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